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HPI-Online
return policy for products purchased via the internet.
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Thank
you for ordering from HPI-Online! Our wish is for you to
be 100% satisfied with our products and service. We hope
that you are pleased with your purchase.
HPI-Online
accepts returns up to 30 days from the date of the order.
Any claims for damages or shortages need to be made within
7 days of receipt of your shipment. HPI-Online will credit
your shipping costs only for products shipped to you in
error or that are received defective.
To
initiate a return, please contact us in any of the following
ways that is most convenient for you:
Via
e-mail at: returns@hpionline.com
Via phone at: 1-800-778-2217. Our hours are M-F, 7:30am
- 4:00pm PST. For your convenience, you can leave us a message
before or after hours on our voice mail.
By mail at: HPI-Online, PO Box 1326, El Cajon, CA 92022-1326
HPI-Online
will reply with a Return Authorization Number that you will
need to write on the outside of your box. Your return may
be delayed without this number. Please allow 7-10 business
days for the return to be processed. Your refund will be
applied to your original credit card account.
We
at HPI-Online understand that sometimes what you receive
is not what you expected or possibly you just changed your
mind. Please read the following to see what options we offer
in regards to a return:
If
you simply don't like the item or it just doesn't meet your
needs, you may return it to us within 30 days from the date
of the order for credit (not including shipping charges)
as long as the item is unopened, in its original packaging
and in working order. We respect your return and hope you
respect our right to wish to resell the item.
All
returns/replacements after 30 days from the date of your
order must be made directly to the manufacturer of the item.
All products sold by HPI-Online come with manufacturer's
claims and warranties on literature packed with each item.
Parts
and repairs: Please contact the manufacturer directly on
any needed parts or repairs to your item.
Thank
you and please visit www.hpionline.com
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